Can we have a red post on current connection problems? - Redtracker

zrakt

It seems at the moment quite a few of players are having probelms reconnecting to games or connecting to them in the first place. From what I gather it seems mostly german players are affected.

I searched everywhere but I couldn't find any official statement on the topic. Can we have confirmation the problem exists and is being worked on?

Btw, I am affected by the problem. I played a few games on my NA account though, which worked perfectly fine. It must be an EUW problem.

9 months, 3 weeks ago

Source

Ymir

English Community Coordinator

Originally Posted by VileEvil

No you can't... They can't give you a good reason why the server fall apart, tons of players got a match screwed and there's still connection problems.
And they won't give you any forgvie or reward, cos this isn't the US server.

Posts like this one don't help anyone.

I'll ask our German team what current issues we've got going on are there, it sounds like a possible ISP problem. I'll see what the word is.

9 months, 3 weeks ago

Source

Ymir

English Community Coordinator

Are you with Vodafone?

9 months, 3 weeks ago

Source

Ymir

English Community Coordinator

Originally Posted by Molotov92

Any Germans in here might want to take a look at this (right now around 40-pages-thread):

http://euw.leagueoflegends.com/board...792550&page=40

I have the same problem and did a bit of research. It seems like a Vodafone problem because a similar problem appeared around 1,5 months ago. Around that time Vodafone (and companies using their network, say Arcor or 1&1) had some problems with the connections to countries other than Germany, including the connection to Riot. I was not affected by the problem then, so I didn't notice it at all. At least it seems like a "common" problem and I'm confident they will come up with a solution soon.

Some people on the German forum said activating full UPnP on the router solved their problem. Didn't work for me, though.

I'm just begging Riot for a statement, I mean ANY kind of statement at all. Because this way it really seems like these error reports are just being ignored...

Hey guys,

We're aware on connection issues here, my apologies for not linking to the larger thread on it yesterday.

The unfortunate side of ISP issues is that it's outside of our control for the most part. It doesn't mean we're not attempting to assist in resolving issues, but it does mean there is a lot less information on our end beyond we've identified a problem.

9 months, 3 weeks ago

Source

Ymir

English Community Coordinator

Originally Posted by Kopfi

So what do you suggest we do Ymir?

Our final contact on this suggests that the only way for a resolution to be found is by contacting your ISP directly about the problem. They need to communicate with their customers on this. Alongside that some people may use this ISP's bakcbone to connect which is why you're also encountering it.

It's outside of the scope of what we can do here and resolution is on the ISP. Please contact them to discuss this. With that said we'll continue to investigate on our end and see if there's any support we can offer.

9 months, 3 weeks ago

Source