If you're experiencing issues connecting to games and/or disconnecting frequently, please post the following information:
Your rough location:
To obtain these files you need to run the following commands from the command prompt:
tracert 220.127.116.11 > "%USERPROFILE%\desktop\EUW1_trace.txt"
tracert 18.104.22.168 > "%USERPROFILE%\desktop\EUW2_trace.txt"
After the commands are run you will see the two files on the desktop.
In order to access the Windows Command prompt you must perform the following steps:
1) Hold down the [Windows Key] and press R
2) Type cmd in the "open" text box and hit OK
3) Type out the command in full and press enter*
4) Wait for the command to complete. This can take 2-10 minutes depending on the connection. You will know it is complete when you can type again. Please be patient
5a) Repeat for the second file
5b) Upload both files as attachments to your forum post. They will be on your desktop
You can also copy and past the command but to paste in the window you have to right click and select paste. CTRL+V will not work.
If possible, please also include your latest r3dlog from C:\Riot Games\League of Legends\Logs\Game - R3d Logs and your latest netlog from C:\Riot Games\League of Legends\Logs\Network Logs.